Store Sales Leader: Customer Experience & Omnichannel

michaels; Virginia (MN); On-site; USD 29,000 - 40,000; Full time

Job summary

The Michaels Companies, Inc. in Richmond, VA is seeking a Sales Manager to lead a high-performing selling culture across the store and drive sales results while delivering an engaging customer experience.

This role oversees front-end operations, coaching, and operational execution to meet KPIs and brand standards. The position requires 3+ years of retail leadership experience, with responsibilities across POS operations, loyalty program enrollment, and store-wide programs.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to maintain selling behaviors and brand standards.
• Drive KPI achievement through coaching and day-to-day execution.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout systems for smooth transactions and customer support.
• Promote loyalty programs to drive retention and repeat visits.
• Drive omni-channel service with BOPIS and Same Day Delivery.
• Train and develop team members across departments.
• Maintain asset protection practices to reduce shrink.

Skills

Retail leadership

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, Inc. in Richmond, VA is seeking a Sales Manager to lead a high-performing selling culture across the store and drive sales results while delivering an engaging customer experience.

This role oversees front-end operations, coaching, and operational execution to meet KPIs and brand standards. The position requires 3+ years of retail leadership experience, with responsibilities across POS operations, loyalty program enrollment, and store-wide programs.