Store Sales Leader: Customer Experience & Omnichannel

Michaels; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discounts

Job summary

The Michaels Companies Inc. in Kansas/OLATHE is seeking a Sales Manager to lead store departments, champion a high-performing selling culture, and drive strong sales and customer experience.

You will oversee front-end operations, coaching teams and ensuring SOP compliance to meet brand and store standards. You will also manage POS/Self-Checkout use, promote loyalty rewards, and coordinate in-store programs such as Balloons, Knit & Sew Shop, and BOPIS/Same Day Delivery to ensure exceptional

Responsibilities

• Lead and coach the front-end and service teams to deliver a consistent selling culture and strong customer experiences.
• Oversee store operations, POS and Self-Checkout usage for smooth transactions and service.
• Provide MOD coverage and ensure floor leadership, service standards and daily operations.
• Drive sales and service KPIs through effective leadership and customer-focused coaching.
• Promote loyalty programs and protect plans; drive protection plan adoption.
• Support in-store programs like Balloons, Knit & Sew Shop, and Same Day Delivery operations.

Job description

The Michaels Companies Inc. in Kansas/OLATHE is seeking a Sales Manager to lead store departments, champion a high-performing selling culture, and drive strong sales and customer experience.

You will oversee front-end operations, coaching teams and ensuring SOP compliance to meet brand and store standards. You will also manage POS/Self-Checkout use, promote loyalty rewards, and coordinate in-store programs such as Balloons, Knit & Sew Shop, and BOPIS/Same Day Delivery to ensure exceptional