Store Sales Leader: Customer Experience & Growth

Michaels; Wilton (CT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) program

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. operates Michaels stores across the United States and Canada, delivering a vibrant shopping experience and expert guidance in arts and crafts.

This Sales Manager role leads front-end and service operations, coaching teams to meet KPIs, uphold brand standards, and drive compelling customer interactions in a dynamic store environment. Responsibilities include managing SOP adherence, POS operations, and in-store events while championing loyalty programs and protection

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion high-performing selling culture across the store.
• Coach team on Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage and ensure store operations meet standards.
• Oversee POS, self-checkout, and omni-channel order fulfillment.
• Drive loyalty program enrollment and protect assets with compliance.
• Develop staff through onboarding and ongoing skill-building.

Skills

Retail leadership

Job description

The Michaels Companies Inc. operates Michaels stores across the United States and Canada, delivering a vibrant shopping experience and expert guidance in arts and crafts.

This Sales Manager role leads front-end and service operations, coaching teams to meet KPIs, uphold brand standards, and drive compelling customer interactions in a dynamic store environment. Responsibilities include managing SOP adherence, POS operations, and in-store events while championing loyalty programs and protection