Store Sales Leader & Customer Experience Champion

Michaels Stores; Towson (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels Stores in Towson, MD seeks a Sales Manager to lead a high-performing selling culture and drive strong sales while delivering an engaging customer experience.

You will oversee front-end operations, coach associates, and ensure SOP compliance, brand standards, and operational execution daily. This role guides store performance and customer satisfaction through effective leadership.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOP compliance.
• Coach and develop team members through structured onboarding and ongoing training.
• Provide Manager-on-Duty coverage to maintain floor leadership and service standards.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Drive omni-channel service, including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service coaching

Operational execution

Team leadership

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores in Towson, MD seeks a Sales Manager to lead a high-performing selling culture and drive strong sales while delivering an engaging customer experience.

You will oversee front-end operations, coach associates, and ensure SOP compliance, brand standards, and operational execution daily. This role guides store performance and customer satisfaction through effective leadership.