Store Sales Floor Leader: Customer Experience & Growth

Michaels; New York (NY); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

401(k) match

Employee assistance program

Medical insurance

Dental insurance

Vision coverage

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance

Employee discounts

Partner discounts

Job summary

Michaels is seeking a Sales Manager in New York to lead a high-performing team and deliver strong sales while ensuring an engaging customer experience. You will oversee front-end and service operations, coach staff, and drive adoption of loyalty programs and protective services.

The role requires 3+ years of retail leadership, a focus on customer-centric selling, and the ability to manage POS, in-store programs, and omni-channel services in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance with laws and requirements.
• Ensure execution of company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Ensure accurate and efficient use of POS and Self-Checkout systems for smooth transactions.
• Oversee in-store programs and events such as Balloons, birthday parties, and Knit & Sew Shop activities.
• Promote and enroll customers in the Loyalty Rewards Program to boost retention.
• Drive MCC/Extend services awareness and adoption of protection plans.
• Support BOPIS and Same Day Delivery for strong omni-channel service.
• Train and develop team members through onboarding and ongoing skill-building.
• Maintain Asset Protection practices to reduce shrink.

Skills

Retail leadership

Customer experience

Team coaching

Operations management

Tools

POS systems

Self-Checkout systems

Job description

Michaels is seeking a Sales Manager in New York to lead a high-performing team and deliver strong sales while ensuring an engaging customer experience. You will oversee front-end and service operations, coach staff, and drive adoption of loyalty programs and protective services.

The role requires 3+ years of retail leadership, a focus on customer-centric selling, and the ability to manage POS, in-store programs, and omni-channel services in a fast-paced environment.