Store Sales & Service Leader

Michaels Stores; Charlottesville (VA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

The Michaels Companies, Inc. in Charlottesville, VA is seeking a Sales Manager to lead and champion a high-performing selling culture.

You will oversee front-end operations, coach team members, and drive customer-focused selling behaviors while ensuring SOP compliance and daily operational continuity. You will manage POS systems, support BOPIS and Same Day Delivery, and promote loyalty programs to boost retention and satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach and develop team members.

Responsibilities

• Lead store operations and ensure SOP compliance and company programs.
• Coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain service standards.
• Oversee POS and Self-Checkout execution for smooth transactions.
• Promote loyalty program and drive customer retention.
• Oversee specialty departments and omni-channel services (BOPIS, delivery).

Skills

Retail leadership

Customer experience

Coaching

POS systems

Operations

Tools

POS systems

Job description

The Michaels Companies, Inc. in Charlottesville, VA is seeking a Sales Manager to lead and champion a high-performing selling culture.

You will oversee front-end operations, coach team members, and drive customer-focused selling behaviors while ensuring SOP compliance and daily operational continuity. You will manage POS systems, support BOPIS and Same Day Delivery, and promote loyalty programs to boost retention and satisfaction.