Customer Experience & Store Ops Associate

The Michael's Companies; Sturbridge (MA); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

employee discounts and access to other

Job summary

The Michaels Companies in Sturbridge, MA is seeking a store associate to assist customers, stock merchandise, and operate checkout with a focus on service. You will participate in truck unloading, re-stocking, and maintaining in‑stock conditions while supporting omni‑channel processes like BOPIS where applicable.

Ideal candidates have retail or customer service experience, are comfortable handling cash, and can work nights, weekends, and early mornings as needed.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Ensure a fast and friendly checkout experience with accurate cash handling.
• Assist with truck unloading, stocking, and planogram execution to keep the store well merchandised.
• Engage customers on rewards programs and enroll them in Private Label Credit Cards.

Skills

Retail experience

Customer service

Job description

The Michaels Companies in Sturbridge, MA is seeking a store associate to assist customers, stock merchandise, and operate checkout with a focus on service. You will participate in truck unloading, re-stocking, and maintaining in‑stock conditions while supporting omni‑channel processes like BOPIS where applicable.

Ideal candidates have retail or customer service experience, are comfortable handling cash, and can work nights, weekends, and early mornings as needed.