Store Pro: Automotive Parts & Customer Expert

NAPA Auto Parts

Laurel (MD)

On-site

USD 22,000 - 32,000

Full time

8 hours ago

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Benefits offered by this job

Health Insurance

401(k) retirement plan

Paid time off

Employee stock purchase plan

Job summary

NAPA Auto Parts is seeking a Store Pro to be the primary contact for customers in the retail store, delivering the NAPA experience and automotive parts solutions. You will support both retail and wholesale customers, using product knowledge, responsiveness, and engagement to drive store performance.

This role emphasizes accurate parts identification, efficient order fulfillment, teamwork, and adherence to store processes.

Qualifications

High School Diploma or GED required.
Valid Driver's License required.
Excellent verbal and written communication with customers.
Willingness to learn automotive parts and technology systems.

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Utilize product knowledge to assist customers and support team members.
Operate POS, inventory/catalog tools, and communication devices.
Maintain high energy and customer focus in a fast-paced retail environment.
Support store operations including transactions, inquiries, and general workflow.
Build relationships with customers to drive loyalty and repeat business.
Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.