Store Pro: Automotive Parts & Customer Champion

NAPA Auto Parts; Waterville (WA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts is seeking a Store Pro to be the primary contact for customers in our retail store. You will deliver accurate automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This entry-level role offers a clear growth path within NAPA, with a starting hourly rate of $19.50 and potential progression within 12 months based on performance and skills.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License.
• Strong verbal and written communication.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Driver's license

Communication skills

Customer-focused

Education

High School Diploma or GED

Job description

NAPA Auto Parts is seeking a Store Pro to be the primary contact for customers in our retail store. You will deliver accurate automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This entry-level role offers a clear growth path within NAPA, with a starting hourly rate of $19.50 and potential progression within 12 months based on performance and skills.