Store Pro: Auto Parts Expert & Customer Experience Lead

USA GPC Genuine Parts Company; Medford (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

USA GPC Genuine Parts Company operates NAPA stores delivering automotive parts solutions to retail and wholesale customers. The role emphasizes providing a positive customer experience, using product knowledge to assist customers, and supporting team members to meet store goals.

Candidates should have strong communication skills, be willing to learn automotive systems, and maintain high energy in a fast-paced environment, with responsibilities spanning transactions, inventory, and logistics

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused with problem-solving abilities.
• Willingness to learn automotive parts and systems.
• Experience in automotive, retail, or parts environment preferred.
• Hands-on experience with vehicle repair or maintenance is a plus.
• Knowledge of inventory or cataloging systems preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Customer service

Communication

Problem solving

Teamwork

Multi-tasking

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

USA GPC Genuine Parts Company operates NAPA stores delivering automotive parts solutions to retail and wholesale customers. The role emphasizes providing a positive customer experience, using product knowledge to assist customers, and supporting team members to meet store goals.

Candidates should have strong communication skills, be willing to learn automotive systems, and maintain high energy in a fast-paced environment, with responsibilities spanning transactions, inventory, and logistics