Auto Parts Store Pro: Customer Experience Lead

USA GPC Genuine Parts Company; Moosic (Lackawanna County); On-site; USD 19,000 - 25,000; Full time

Job summary

The Store Pro at USA GPC Genuine Parts Company represents the NAPA brand, delivering high-quality customer experiences for both retail and wholesale customers. The role focuses on automotive parts solutions, product knowledge, responsiveness, and contributing to store performance through efficient operations.

Responsibilities include using POS and catalog tools, assisting with inventory, and providing exceptional service in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: Experience in automotive, retail, or parts environment.
• Hands-on experience with vehicle repair or maintenance.
• Knowledge of inventory or cataloging systems.
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
• ASE Certification (not required).
• Leadership demonstrates accountability and ownership of customer outcomes and team support.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Teamwork

Problem solving

Inventory knowledge

Automotive parts knowledge

Leadership

Learning ability

Education

High School Diploma or GED

ASE Certification (not required)

Tools

POS systems

Inventory/catalog tools

Job description

The Store Pro at USA GPC Genuine Parts Company represents the NAPA brand, delivering high-quality customer experiences for both retail and wholesale customers. The role focuses on automotive parts solutions, product knowledge, responsiveness, and contributing to store performance through efficient operations.

Responsibilities include using POS and catalog tools, assisting with inventory, and providing exceptional service in a fast-paced environment.