Store Pro: Auto Parts & Customer Champion

NAPA Auto Parts; Pickford (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

NAPA Auto Parts in Pickford, MI is seeking a Store Pro to be the primary contact for customers in the retail store, delivering high-quality service, using product knowledge to solve parts requests, and supporting both retail and wholesale customers.

You will operate POS and inventory tools, help prepare orders for customers and drivers, and contribute to store performance through teamwork, accuracy, and strong customer engagement.

Qualifications

• Basic communication and customer service skills required, with ability to learn automotive parts.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused mindset

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA Auto Parts in Pickford, MI is seeking a Store Pro to be the primary contact for customers in the retail store, delivering high-quality service, using product knowledge to solve parts requests, and supporting both retail and wholesale customers.

You will operate POS and inventory tools, help prepare orders for customers and drivers, and contribute to store performance through teamwork, accuracy, and strong customer engagement.