Store Ops & Merchandising Leader

Kohl's; Austin (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Kohl's in Austin, TX is seeking an Operations Manager or Merchandising Manager to oversee store operations and/or merchandising while delivering exceptional customer service. You will coach associates to execute processes for consistent execution and efficiency, drive sales, and manage profitability.

You will lead pricing, merchandising direction, inventory control, and staff development to ensure high standards and strong KPIs. This role offers growth within a collaborative retail environment.

Qualifications

• Experience supervising teams or associates and coaching to daily goals.
• Excellent verbal and written communication and interpersonal skills.
• Strong decision-making and problem-solving under pressure.

Responsibilities

• Ensure sound operational processes including receiving and processing product, stockroom management and omni channel fulfillment.
• Drive accuracy through completion of all required business directives such as merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes.
• Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Ensure that store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on layout and adjacencies.
• Maintain appropriate levels of product on the sales floor by planning and directing floor remerchandising and replenishment as necessary, based on sell through and seasonal changes.
• Direct, teach and train associates to accurately execute all company merchandising direction to brand standards in a timely manner.
• Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently.
• Support prevention of loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
• Manage the training processes for new hires, ensuring associates are skilled on process best practices, proper inventory procedures, productivity and merchandising standards, product knowledge and how to leverage Kohl’s tools and resources

Skills

Supervising teams

Customer service

Communication

Decision-making

People management

Education

College degree or equivalent in retail

Job description

Kohl's in Austin, TX is seeking an Operations Manager or Merchandising Manager to oversee store operations and/or merchandising while delivering exceptional customer service. You will coach associates to execute processes for consistent execution and efficiency, drive sales, and manage profitability.

You will lead pricing, merchandising direction, inventory control, and staff development to ensure high standards and strong KPIs. This role offers growth within a collaborative retail environment.