Store Ops Manager - Customer Experience & Maintenance

Reit Tv; West Windsor (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) match

Health Savings Account contribution

Medical plans

Job summary

CubeSmart is seeking a Store Operations Manager to lead daily store activities, focusing on customer service and property maintenance. You will interact with customers, manage leasing, process payments, and ensure a smooth shopping experience across the location.

The role emphasizes meeting sales targets, maintaining invoices, and supervising budget and inventory while upholding safety and cleanliness standards. This is an on-site, full-time role with Saturday work as needed.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Must be able to work Saturdays.
• Access to a personal vehicle with valid license and insurance.
• Ability to stand, walk, kneel, crouch, bend, climb or balance.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing solutions with a standout customer experience.
• Interacting face to face with customers, delivering excellent service and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting spaces, selling store merchandise, managing leasing, accepting payments via POS, and processing deposits.
• Reviewing invoices and approvals within the database.
• Processing invoices, generating reports and handling auctions per policy.
• Overseeing the store budget and maintaining supplies and inventory.
• Maintaining a clean, safe facility meeting company guidelines.

Skills

Customer service

Communication

Sales targets

Operations focus

MS Office basics

Tools

POS system

Job description

CubeSmart is seeking a Store Operations Manager to lead daily store activities, focusing on customer service and property maintenance. You will interact with customers, manage leasing, process payments, and ensure a smooth shopping experience across the location.

The role emphasizes meeting sales targets, maintaining invoices, and supervising budget and inventory while upholding safety and cleanliness standards. This is an on-site, full-time role with Saturday work as needed.