Store Operations Manager — Elevate Customer Experience & Care

CubeSmart; Long Beach (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Competitive hourly pay

Paid Time Off

401(k) match

Health insurance

Job summary

CubeSmart is seeking a Store Operations Manager to oversee day-to-day self-storage store activities, including customer relations, leasing, payments, and inventory. The role requires hands-on daily tasks, a focus on safety and quality customer service, and the ability to work Saturdays while supporting a fast-paced team.

The position emphasizes strong operational skills, financial oversight, and the use of POS systems to process transactions and manage the leasing process in a customer-centric

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our POS, completing daily bank deposits, and making courtesy calls regarding late payments.
• Managing the invoice review and approval responsibilities within database.
• Processing invoices, managing reports and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Skills

Customer service

Operational focus

MS Office proficiency

Self-driven

Tools

POS system

Job description

CubeSmart is seeking a Store Operations Manager to oversee day-to-day self-storage store activities, including customer relations, leasing, payments, and inventory. The role requires hands-on daily tasks, a focus on safety and quality customer service, and the ability to work Saturdays while supporting a fast-paced team.

The position emphasizes strong operational skills, financial oversight, and the use of POS systems to process transactions and manage the leasing process in a customer-centric