Customer Experience & Store Operations Manager

CubeSmart; Duluth, Northern (GA, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Daytime hours

Paid Time Off

401(k) matching

HSA contribution

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to lead daily store performance, customer service, and maintenance. You will manage leasing, payments, and staff while delivering a standout customer experience.

You’ll walk the property, ensure security, meet sales goals, and coordinate invoices and reports. The role emphasizes a positive attitude, reliability, and the ability to work Saturdays, with growth opportunities across the U.S.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing duties you will stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without sponsorship.
• Bilingual speaking in English and Spanish.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments with POS, making daily deposits, and following up on late payments.
• Managing invoice review and approval within the database; processing invoices and reports.
• Overseeing the store’s expense budget while maintaining supplies and inventory.
• Maintaining cleanliness and safety of the facility, including restrooms, landscaping, and storage areas.

Skills

Customer service

MS Office

Bilingual (EN/ES)

Driver's license

Saturdays availability

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to lead daily store performance, customer service, and maintenance. You will manage leasing, payments, and staff while delivering a standout customer experience.

You’ll walk the property, ensure security, meet sales goals, and coordinate invoices and reports. The role emphasizes a positive attitude, reliability, and the ability to work Saturdays, with growth opportunities across the U.S.