Store Ops Leader & People Development

ALDI USA; Lake Villa (IL); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

401(k) Plan

Matching Contributions

EAP

Discount Program

Health Insurance

Paid Vacation

Paid Holidays

Parental Leave

Disability Insurance

Life Insurance

AD&D Insurance

Job summary

ALDI USA is seeking an Assistant Store Manager to support store operations, drive sales, control costs, and deliver excellent customer service. Reporting to the Store Manager, you will lead teams, develop personnel, and ensure compliance with policies while promoting ALDI values.

The role offers full-time hours, a starting wage of $26.50 per hour with a projected $27.50 wage in year 2, and a typical 38-hour workweek in Lake Villa, IL area. Travel is limited to local divisional needs.

Qualifications

• Must be able to perform duties with or without reasonable accommodation.
• Experience managing store personnel and operations.
• Ability to lead and develop store personnel.

Responsibilities

• Oversees the appropriate resolution of employee and customer concerns, aligning with the store manager, as needed.
• Communicates job responsibilities and performance expectations to store personnel in conjunction with the store manager to ensure desired results; leads and develops store personnel.
• Assists the store manager with developing and implementing action plans to improve operating results and personnel development.
• Leads store tours during interview events and provides hiring recommendations to the store manager.
• Informs the store manager of team developments and concerns in a timely and effective manner.
• Communicates, cooperates, and interacts effectively with all levels of ALDI employees, customers, third-party vendors and business partners.
• Leads, develops, and supervises the team to develop sales, engage our teams, satisfy our customers and achieve consistent high performance.
• Understands the overarching company strategy and models the core values of the organization.
• Fosters a positive and collaborative working environment and promotes teamwork among employees.
• Trains and develops store personnel to achieve their maximum potential using company-provided training materials.
• Ensures store personnel comply with the company customer service principles and demonstrates appropriate interactions with customers and co-workers.
• Resolves concerns from store personnel and customers and/or refers such concerns to the store manager as necessary.
• Models, communicates and supervises compliance with established policies and procedures.
• Prepares, manages and revises weekly schedules in alignment with the scheduling procedures in the absence of the store manager.
• Ensures store personnel adhere to expense guidelines, inventory procedures, product handling, and cash handling policies to minimize loss.
• Ensures store personnel maintain zone standards and merchandising standards at all times.
• Supports the store manager in achieving store KPI budgets by implementing action plans.
• Monitors the competitive environment surrounding the store and informs the store manager of any changes.
• Oversees and manages compliance with established policies and procedures within the store, as well as applicable federal, state, and local regulations.
• Ensures a safe working environment by identifying and rectifying hazards, promoting proper ergonomics, and maintaining equipment in proper working order.
• Supports the store manager with conducting shift start-up, store team and management team meetings, as well as completing financial reviews, store resets and weekly operations agenda action items.
• Stock shelves and displays neatly while following merchandising planograms to maximize sales.
• Properly utilizes the point-of-sale (POS) system to accurately scan and process customer purchases and informs store management of scanning concerns or errors.
• Complete curbside pickup orders by accurately retrieving items from the store, verifying order contents, and ensuring timely delivery to customers' vehicles from the staging area.
• Performs general cleaning tasks to company standards.
• Other duties as assigned

Skills

Leadership

Customer Service

Communication

Team Management

Problem Solving

Education

High School Diploma or Equivalent

18+ years old

Job description

ALDI USA is seeking an Assistant Store Manager to support store operations, drive sales, control costs, and deliver excellent customer service. Reporting to the Store Manager, you will lead teams, develop personnel, and ensure compliance with policies while promoting ALDI values.

The role offers full-time hours, a starting wage of $26.50 per hour with a projected $27.50 wage in year 2, and a typical 38-hour workweek in Lake Villa, IL area. Travel is limited to local divisional needs.