Store Ops Lead & Customer Experience Coach

The TJX Companies, Inc.; Royal Pines (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental, vision

Job summary

Marshalls in Arden, NC is seeking a Key Carrier to support store operations and lead the team as needed. The role includes opening/closing duties, coaching staff, and ensuring customer service excellence.

Ideal candidates have 1 year of retail experience plus at least 6 months of leadership exposure, with flexibility to work nights and weekends. This position offers growth within TJX’s off-price retail network.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Ability to work flexible schedule including nights and weekends
• Knowledge of merchandise flow in stores
• Proven problem solving skills

Responsibilities

• Create a positive customer experience
• Act as Manager on Duty when needed
• Coach and delegate to Associates
• Ensure store tasks align with store plan
• Maintain opening/closing procedures
• Communicate priorities to team and management
• Support shrink reduction and safety initiatives
• Adhere to labor laws and company policies
• Provide feedback and recognition to staff
• Train and develop Associates

Skills

Customer service

Leadership

Teamwork

Communication

Tools

POS systems

Store operations software

Job description

Marshalls in Arden, NC is seeking a Key Carrier to support store operations and lead the team as needed. The role includes opening/closing duties, coaching staff, and ensuring customer service excellence.

Ideal candidates have 1 year of retail experience plus at least 6 months of leadership exposure, with flexibility to work nights and weekends. This position offers growth within TJX’s off-price retail network.