Key Carrier & Store Team Lead

The TJX Companies, Inc.; Atlanta (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care (medical/dental/vision)

Health Savings Account (HSA)

Paid holidays/vacation/sick

Life insurance

Disability insurance

Job summary

Marshalls in Atlanta is seeking a Key Carrier who alternates with the Coordinator role, leading store operations and ensuring top customer service. Availability includes nights and weekends, with emphasis on coaching Associates and upholding company procedures.

The role requires at least 1 year of retail experience and 6 months of leadership, plus knowledge of store software and merchandise flow. Join TJX’s global family with competitive benefits.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Able to work nights and weekends
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Strong communication

Problem solving

Coaching & delegation

Multi-tasking

Leadership potential

Store operations knowledge

Tools

POS systems

Store software

Job description

Marshalls in Atlanta is seeking a Key Carrier who alternates with the Coordinator role, leading store operations and ensuring top customer service. Availability includes nights and weekends, with emphasis on coaching Associates and upholding company procedures.

The role requires at least 1 year of retail experience and 6 months of leadership, plus knowledge of store software and merchandise flow. Join TJX’s global family with competitive benefits.