Store Ops & Guest Experience Lead

Five Below; Newark (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty in Newark, DE to lead store operations, supervise associates, and ensure an outstanding customer experience. This role requires overseeing daily tasks, training staff, and maintaining high standards during opening and closing duties.

The ideal candidate has at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.

Responsibilities

• Ensure crew provide WOW customer service at checkout.
• Oversee daily activities of store associates and maintain high service.
• Assist with receiving, unpacking, and organizing stock for fast placement on sales floor.
• Act as Manager on Duty, handling operations, staff management, and urgent issues.
• Open/close the store, secure cash, lock doors, set alarms, and ensure daily readiness.

Skills

Leadership

Communication

Multi-tasking

Problem solving

Flexibility

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty in Newark, DE to lead store operations, supervise associates, and ensure an outstanding customer experience. This role requires overseeing daily tasks, training staff, and maintaining high standards during opening and closing duties.

The ideal candidate has at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment.