Store Ops & Customer Experience Lead

Five Below Inc; Calhoun (GA); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below is hiring for an hourly supervisory role in our store. You will lead crew, ensure top-notch customer service, and oversee daily operations from opening to closing.

The position requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced environment. Join a high-energy team focused on a WOW customer experience, merchandising excellence, and cost-aware store leadership.

Qualifications

• High School Diploma or equivalent; College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task; Creative thinking; maintain composure under pressure.

Responsibilities

• Ensure crew wow customers through personal contact.
• Train crew on the BEST customer service experience for fast, friendly check-out.
• Oversee daily activities of store associates to ensure performance and service quality.
• Assist with receiving, unpacking, and organizing stock for quick placement on the floor.
• Act as Manager on Duty, taking responsibility for store operations, staff, and customer issues.
• Open or close store, secure cash, lock doors, set alarms, and prepare for daily operations.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staffing.
• Partner with leadership team on merchandising procedures and recovery efforts.
• Perform store maintenance and housekeeping as needed.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below is hiring for an hourly supervisory role in our store. You will lead crew, ensure top-notch customer service, and oversee daily operations from opening to closing.

The position requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced environment. Join a high-energy team focused on a WOW customer experience, merchandising excellence, and cost-aware store leadership.