Store Operations Team Leader — Customer-Focused & Coaching

Crate & Barrel; Naperville (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

Crate & Barrel in Naperville, IL is seeking a Team Leader – Operations to supervise merchandising and stock teams, lead daily store operations, and ensure a customer-ready salesfloor. You will partner with Assistant Store Leaders for Operations and Visual, manage inventory replenishment, curbside and backdoor operations, and protect margins through efficient handling.

In this role you will mentor and coach associates, provide timely feedback, train on product knowledge and procedures, and act as

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office and Google applications.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Retail leadership

Customer service

Operations management

Team coaching

Communication

Scheduling

Tools

Microsoft Office

Job description

Crate & Barrel in Naperville, IL is seeking a Team Leader – Operations to supervise merchandising and stock teams, lead daily store operations, and ensure a customer-ready salesfloor. You will partner with Assistant Store Leaders for Operations and Visual, manage inventory replenishment, curbside and backdoor operations, and protect margins through efficient handling.

In this role you will mentor and coach associates, provide timely feedback, train on product knowledge and procedures, and act as