Retail Operations Team Lead

Crate & Barrel; Westport (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Crate & Barrel in Westport, Connecticut is seeking a Team Leader – Operations to ensure seamless merchandise flow and superior store operations. You'll lead and supervise merchandising and stock teams, communicate design visions, and mentor staff for operational excellence.

The ideal candidate will have a strong background in customer service or retail leadership, alongside superb organizational and communication skills. The position requires a flexible schedule and significant presence on the sales floor.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with computer systems and tablet devices.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Lead designated team and manage associate workload.
• Coach associates on performance and maintain presence.
• Provide feedback to associates and support their development.
• Ensure customers receive excellent service.
• Partner with the Assistant Store Leader to review business results.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management skills

Strong problem solving skills

Ability to coach and mentor

Tools

Microsoft Office

Google applications

Job description

Crate & Barrel in Westport, Connecticut is seeking a Team Leader – Operations to ensure seamless merchandise flow and superior store operations. You'll lead and supervise merchandising and stock teams, communicate design visions, and mentor staff for operational excellence.

The ideal candidate will have a strong background in customer service or retail leadership, alongside superb organizational and communication skills. The position requires a flexible schedule and significant presence on the sales floor.