Store Operations Lead – Merchandising & Customer Experience

Crate & Barrel; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader – Operations to oversee merchandise flow and store operations. You will lead merchandising and stock teams, manage inventory replenishment, and supervise back-of-house standards while protecting margins through safe handling and cost control.

You will mentor and motivate associates, communicate the visual and operational vision, and collaborate across teams to deliver exceptional customer service and store performance as the Leader On Duty when needed.

Qualifications

• 1+ years customer service or retail leadership experience.
• Proficiency with Microsoft Office and Google apps.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, policies and procedures.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Communication

Organizational

Customer service

Leadership

Problem solving

Job description

Crate & Barrel is seeking a Team Leader – Operations to oversee merchandise flow and store operations. You will lead merchandising and stock teams, manage inventory replenishment, and supervise back-of-house standards while protecting margins through safe handling and cost control.

You will mentor and motivate associates, communicate the visual and operational vision, and collaborate across teams to deliver exceptional customer service and store performance as the Leader On Duty when needed.