Operations Team Leader - Customer-Facing Store Ops

Crate & Barrel; Michigan; On-site; USD 52,000 - 76,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader – Operations to organize and oversee merchandise flow, stock teams, and store operations. You’ll mentor staff, plan schedules, and coordinate back-of-house and salesfloor activities to ensure a customer-ready environment.

In this role you’ll manage the store floor, backdoor, and curbside operations while protecting margins through efficient product handling and inventory controls. Strong communication and leadership are essential to success.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Communication

Time management

Problem solving

Drive results

Customer service

Leadership

Flexibility

Sales floor presence

Tools

Microsoft Office

Google applications

Store computer systems

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader – Operations to organize and oversee merchandise flow, stock teams, and store operations. You’ll mentor staff, plan schedules, and coordinate back-of-house and salesfloor activities to ensure a customer-ready environment.

In this role you’ll manage the store floor, backdoor, and curbside operations while protecting margins through efficient product handling and inventory controls. Strong communication and leadership are essential to success.