Store Operations & Talent Manager (P&L, Hiring, Training)

Macy's; Joliet (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Tuition reimbursement

401(k)

Job summary

Macy's is seeking a Manager, Business Administration to lead essential store operations, staffing, and administrative functions for efficient store performance. You will collaborate with store leaders to drive hiring, onboarding, and performance management while overseeing P&L and expense control.

The role emphasizes training, process deployment, and ensuring a high-quality shopping environment with strong customer service leadership.

Qualifications

• Proven experience leading store operations and administrative functions.
• Experience in hiring processes including interviewing and onboarding.
• Strong communication, collaboration, and coaching abilities.

Responsibilities

• Lead essential activities and colleagues to drive store business processes.
• Oversee hiring, staffing, scheduling, and onboarding.
• Manage store operations including budgets, cash office, payroll, and expenses.
• Drive profitability through staffing strategies and cost control.
• Ensure store environment, cleanliness, safety, and customer experience.

Skills

Leadership and Management

Operational Management

Recruitment and Retention

Training and Development

Collaboration and Communication

Customer and Team Focus

Education

High School diploma or equivalent

Job description

Macy's is seeking a Manager, Business Administration to lead essential store operations, staffing, and administrative functions for efficient store performance. You will collaborate with store leaders to drive hiring, onboarding, and performance management while overseeing P&L and expense control.

The role emphasizes training, process deployment, and ensuring a high-quality shopping environment with strong customer service leadership.