Store Operations Manager: Hospitality & Growth Leader

Insomnia Cookies

St. Louis (MO)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Competitive base + monthly bonus

Monthly cellphone stipend

Comprehensive benefits package

401K with contribution match

Paid vacation and personal days

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Job summary

Insomnia Cookies is hiring a Store Operations Manager for our St. Louis location. This role requires a hospitality-focused individual to manage and develop staff, ensuring exceptional customer service and store operations. Candidates should have over 3 years of management experience, with a passion for cookies and customer care.

The position offers a competitive compensation package, including a base salary, monthly bonuses, and comprehensive benefits that include medical, dental, vision, and a 401K plan.

Qualifications

3+ years of management/leadership experience in a restaurant or retail establishment.
Availability for 2-3 mid-to-late shifts from Thursday to Sunday.
Ability to deliver exceptional customer service and engage with guests.

Responsibilities

Hire, coach, and develop a diverse part-time hourly staff.
Lead service components, ensuring food quality and customer service.
Manage and audit inventory for proper controls.
Create fun local marketing initiatives.

Skills

Management experience

Customer service

Team leadership

Technical proficiency in restaurant software

Tools

MS Outlook

Excel

MS Teams

Job description

The position offers a competitive compensation package, including a base salary, monthly bonuses, and comprehensive benefits that include medical, dental, vision, and a 401K plan.

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