Store Operations Manager (GM)

Insomnia Cookies; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base + monthly bonus

Monthly cellphone stipend

Comprehensive benefits package

401K with contribution match

Paid vacation and personal days

Enrollment in Cookie College

Free cookies and swag

Job summary

Insomnia Cookies is hiring a Store Operations Manager for our St. Louis location. This role requires a hospitality-focused individual to manage and develop staff, ensuring exceptional customer service and store operations. Candidates should have over 3 years of management experience, with a passion for cookies and customer care.

The position offers a competitive compensation package, including a base salary, monthly bonuses, and comprehensive benefits that include medical, dental, vision, and a 401K plan.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability for 2-3 mid-to-late shifts from Thursday to Sunday.
• Ability to deliver exceptional customer service and engage with guests.

Responsibilities

• Hire, coach, and develop a diverse part-time hourly staff.
• Lead service components, ensuring food quality and customer service.
• Manage and audit inventory for proper controls.
• Create fun local marketing initiatives.

Skills

Management experience

Customer service

Team leadership

Technical proficiency in restaurant software

Tools

MS Outlook

Excel

MS Teams

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our St. Louis store and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!