Store Operations Manager - Hospitality & Growth

Insomnia Cookies, LLC; Manchester, Northern (NH, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonus

Data stipend

Benefits package

401K match

Paid time off

Cookie College

Free cookies

Job summary

Insomnia Cookies, LLC is expanding and seeking strong management to lead the team at the brand new Manchester, NH location. This role emphasizes hospitality, mentorship, and sales growth within a fast-growing company known for its cookie delivery model.

The ideal candidate will have 3+ years of leadership in food service, oversee a diverse hourly staff, and drive excellent guest experiences while building a culture of excellence and opportunity for team members.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thu–Sun.
• Hospitality focus with strong customer service.
• Proficiency with restaurant software and MS Outlook/Excel/MS Teams; ATS experience.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service components: food quality, customer service, friendliness, and cleanliness.
• Foster culture of excellence in cookie quality, service and sales performance.
• Manage and audit inventory for proper controls.
• Create and execute in-store marketing drops and recognition programs.

Skills

Leadership

Customer service

Staff hiring

Team management

Communication

Conflict resolution

Tools

Applicant Tracking System

MS Outlook

Excel

MS Teams

Job description

Insomnia Cookies, LLC is expanding and seeking strong management to lead the team at the brand new Manchester, NH location. This role emphasizes hospitality, mentorship, and sales growth within a fast-growing company known for its cookie delivery model.

The ideal candidate will have 3+ years of leadership in food service, oversee a diverse hourly staff, and drive excellent guest experiences while building a culture of excellence and opportunity for team members.