Hospitality-Driven Store Ops Manager

Insomnia Cookies; Manchester (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary + quarterly bonus

$50.00 per month cellphone stipend

Comprehensive benefits coverage

401K with contribution match

2 weeks paid vacation and personal days

Enrollment in Cookie College training platform

Free cookies and swag

Job summary

Insomnia Cookies is looking for a management professional for their Manchester, NH location. The role involves hiring and developing a diverse team, leading service components including food quality and customer service, and establishing a strong culture of excellence. The company offers a competitive salary, excellent benefits, training opportunities, and a fun work environment. Candidates should have over 3 years of management experience and a strong focus on hospitality.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Benevolent leadership style with a player-coach mentality.
• Proficiency in using restaurant/retail business software.

Responsibilities

• Hire, coach, and develop a diverse part-time hourly staff.
• Lead service components including food quality and customer service.
• Manage and audit inventory to maintain controls.
• Create and execute fun, local marketing drops.

Skills

Management/leadership experience

Customer service skills

Technical skills in restaurant software

Tools

MS Outlook

Excel

MS Teams

Job description

Insomnia Cookies is looking for a management professional for their Manchester, NH location. The role involves hiring and developing a diverse team, leading service components including food quality and customer service, and establishing a strong culture of excellence. The company offers a competitive salary, excellent benefits, training opportunities, and a fun work environment. Candidates should have over 3 years of management experience and a strong focus on hospitality.