Store Operations Manager (GM)

Insomniacookies; Winston-Salem (NC); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Bonus program

Cell data stipend

Benefits package

401(k) with match

Paid time off

Cookie College training

Free cookies

Job summary

Insomnia Cookies in Winston-Salem, NC is seeking a hospitality-driven manager to lead a brand-new team. You will hire, coach and develop a diverse hourly staff while ensuring top-quality service, store cleanliness, and cookie quality.

The role emphasizes mentorship, growth opportunities, and a fast-paced, entrepreneurial culture. You will drive sales through excellent guest experiences, local marketing drops, and engaging staff development.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thu–Sun.
• Benevolent leadership style with a player-coach mentality.
• Innate hospitality orientation with exceptional guest service.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service components: food quality, customer service, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality and sales performance.
• Manage and audit inventory for proper controls.
• Create and execute fun, local marketing drops.
• Drive in-store recognition programs and contests.

Skills

Leadership

Customer service

Hospitality mindset

Team development

Communication

Tools

MS Outlook

Excel

MS Teams

ATS (Applicant Tracking System)

Job description

Insomnia Cookies is expanding and looking for strong management to lead the team at the brand new opening Winston-Salem, NC location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus