Store Operations Manager (GM)

Insomniacookies; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Monthly bonus

Cellphone stipend

Benefits package

401K with match

Paid vacation

Personal days

Cookie College

Free cookies

Job summary

Insomnia Cookies is expanding and seeking strong management to lead our Wilmington, NC location. You will hire, coach and develop a diverse part-time hourly team—Shift Leaders, Cookie Crew, and Delivery Drivers—while upholding top-notch food quality and guest service.

The role emphasizes a hands-on leadership style, training opportunities, and a path to growth within a dynamic, fast-growing company. Competitive base pay with bonus, comprehensive benefits, and occasional on-site perks await the

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thu-Sun)
• Benevolent leadership style with a player-coach mentality in day-to-day management
• Innate sense of true hospitality and ability to deliver exceptional customer service

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers)
• Lead service components including food quality, customer service and store cleanliness
• Establish a culture of excellence prioritizing cookie quality and sales performance
• Manage and audit inventory to maintain proper controls
• Create and execute local marketing drops
• Drive in-store recognition programs and contests

Skills

Leadership

Customer service

Staff development

Inventory management

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and looking for strong management to join our team at the Wilmington, NC location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base salary + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!