Store Operations Manager (GM)

Insomnia Cookies; Greenville (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Quarterly bonus

Phone stipend

Benefits package

401K match

Paid vacation

Wellness days

Sick leave

Cookie College

Free cookies

Job summary

Insomnia Cookies in Greenville, NC is seeking a strong manager to lead a mid-sized team at our busy store. You will hire, coach and develop a diverse hourly staff, ensure exceptional service, and drive sales while upholding brand standards.

This role offers training, mentorship, opportunities for advancement, and a comprehensive benefits package including health coverage, 401K and paid time off.

Qualifications

• 3 years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts Thurs-Sun
• Benevolent leadership with a player-coach mindset for daily management
• Hospitality mindset with exceptional customer service
• Proficiency with restaurant/retail software including MS Outlook, Excel, MS Teams and ATS
• Familiarity with commercial convection ovens is a plus

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Deliveries
• Lead service components: food quality, customer service, friendliness and store cleanliness
• Establish a culture of excellence prioritizing cookie quality and sales performance
• Manage and audit inventory to maintain proper controls
• Create and execute local marketing drops
• Drive in-store recognition programs and contests

Skills

Staff management

Customer service

Sales-driven

Team development

Marketing coordination

Multitasking

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is looking for strong management to lead the team at the Greenville, NC location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• Competitive base salary quarterly bonus compensation package
• $50.00 per month cellphone data plan stipend
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What we seek:

• 3 years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens – a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so… many….cookies… later, our innovative bakery delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!