Store Operations Manager (GM)

Insomnia Cookies; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Quarterly bonus compensation

Cellphone stipend

Comprehensive benefits coverage

401K with contribution match

Paid vacation and personal days

Enroll in Cookie College learning platform

Free cookies and swag

Job summary

A popular cookie establishment is looking for a strong manager at their Raleigh, NC location. The ideal candidate will have over 3 years of experience in management and a passion for delivering exceptional customer service. This role offers professional growth opportunities, competitive salary with bonuses, and an array of benefits including health insurance and a 401K match. Join a fun and entrepreneurial team that values excellence and provides training for success.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability for mid-to-late shifts (Thursday to Sunday).
• Strong hospitality skills and customer service excellence.
• Proficiency in business software, especially MS Office tools.

Responsibilities

• Hire, coach, and develop hourly staff including Shift Leaders and Delivery Drivers.
• Lead service components including food quality and customer engagement.
• Establish a culture prioritizing cookie quality and sales performance.
• Manage inventory and maintain control.
• Create local marketing initiatives.
• Drive in-store recognition programs.

Skills

Management experience

Customer service

Technical acumen with business software

Leadership and coaching

Marketing

Tools

MS Outlook

MS Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is looking for strong management to lead the team at the Raleigh, NC location. We are seeking a hospitality-focused individual looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• Competitive base salary + quarterly bonus compensation package
• $50.00 per month cellphone data plan stipend
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!