Store Operations Manager (GM)

Insomnia-Cookies; Greensboro (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Quarterly bonus

Cellphone stipend

Benefits package (medical, dental, vis

401K

Paid time off

Cookie College

Free cookies

Job summary

Insomnia Cookies is hiring a Store Operations Manager (GM) for our Greensboro store at 425 Tate St. You will lead a hospitality-focused team, drive sales, ensure cookie quality, and uphold a welcoming guest experience while mentoring a diverse staff.

This role emphasizes training, coaching, scheduling, inventory control, and local marketing. You will report to Store Leadership and partner with corporate support to achieve strong store performance and personal growth opportunities.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership style with a player-coach approach.
• Innate hospitality focus with outstanding guest service.
• Strong tech skills with business software, MS Outlook, Excel, MS Teams and ATS experience.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service components: food quality, customer service, store cleanliness, and staff friendliness.
• Establish a culture of excellence prioritizing cookie quality, guest experience and sales performance while enabling growth for team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops and in-store recognition programs/contests.

Skills

Hospitality mindset

Customer service excellence

Leadership

Staff development

Sales focus

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Ovens knowledge

Job description

Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Greensboro store located at 425 Tate St, Greensboro, NC 27403 and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base pay + quarterly bonus compensation package
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!