Store Operations Manager (GM)

Insomniacookies; Newark (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base + bonus compensation

$50 per month cellphone stipend

Cookie Jar deferred compensation program

Comprehensive benefits coverage

401K with contribution match

2 weeks paid vacation

Free cookies and awesome swag

Job summary

Insomniacookies is expanding and hiring a Store Operations Manager for our new store in Newark, NJ. We seek hospitality-focused individuals to join a fun, entrepreneurial company that offers training, mentorship, and quick advancement opportunities.

The ideal candidate will have strong management experience, excellent customer service skills, and a passion for creating a vibrant workplace culture. Enroll in our Cookie College and enjoy perks like a competitive salary, benefits, and fun rewards.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the week.
• Ability to deliver exceptional customer service.
• Solid technical acumen with relevant software.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff.
• Lead service components including food quality and customer service.
• Establish a strong culture of excellence in the store.
• Manage and audit inventory for proper controls.
• Create and execute fun, local marketing strategies.

Skills

Management experience

Customer service

Technical acumen

Leadership style

Hospitality

Tools

MS Outlook

MS Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and actively hiring for a Store Operations Manager (GM) for our brand new Newark, NJ store that's soon to open! We are seeking hospitality-focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training and mentorship, professional growth/quick advancement opportunities and achievable sales success.

Comp & Sweet Position Perks:

• a competitive base + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• Cookie Jar deferred compensation program.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens - a plus.