Store Operations Manager (GM)

jobr.pro; Newark (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base + monthly bonus

Cellphone stipend

Comprehensive benefits including medical and dental

401K with contribution match

Paid vacation and wellness days

Cookie College enrollment

Free cookies and swag

Job summary

Insomnia Cookies is looking for a Store Operations Manager (GM) for the new location in Newark, NJ. This role requires a hospitality-focused individual with management experience in hospitality or retail. Responsibilities include hiring and developing staff, ensuring food quality and customer service, and managing inventory effectively.

The position offers a competitive compensation package, including benefits and paid time off, fostering a fun work environment and growth opportunities.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability for 2-3 mid-to-late shifts from Thursday to Sunday.
• Strong sense of hospitality with exceptional customer service skills.

Responsibilities

• Hire, coach, and develop a diverse part-time hourly staff.
• Lead service components focusing on food quality and customer service.
• Manage and audit inventory for proper controls.
• Create and execute local marketing campaigns.

Skills

Management experience

Customer service

Hospitality

Team leadership

Technical proficiency

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and actively hiring for a Store Operations Manager (GM) for our brand new Newark, NJ store that’s soon to open!

We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Check out some of our content videos to learn more!

Comp & Sweet Position Perks:

• a competitive base + monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• Cookie Jar deferred compensation program.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part‑time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs‑Sun).
• Benevolent leadership style with a player‑coach mentality when it comes to day‑to‑day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens - a plus