Store Operations Manager (GM)

Insomnia Cookies; Newark (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base + monthly bonus

$50.00 cellphone stipend

Cookie Jar deferred compensation program

Excellent health benefits

401K with contribution match

2 weeks paid vacation

Free cookies

Job summary

Insomnia Cookies is searching for a Store Operations Manager (GM) for our new Newark, NJ store. This role emphasizes hospitality and offers exceptional training and mentorship opportunities.

Ideal candidates will possess over three years of management experience in a restaurant or retail setting, coupled with a genuine passion for outstanding customer service. Insomnia Cookies provides a competitive compensation package, including a monthly bonus and comprehensive benefits.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the week (Thurs-Sun).
• Solid understanding of restaurant/retail business software.

Responsibilities

• Hire, coach and develop a diverse part-time staff.
• Lead service components including food quality and customer service.
• Manage and audit inventory to maintain proper controls.

Skills

Management experience

Customer service excellence

Technical acumen in restaurant software

Hospitality-focused mindset

Tools

MS Outlook

MS Excel

MS Teams

Job description

Overview

Insomnia Cookies is expanding and actively hiring for a Store Operations Manager (GM) for our brand new Newark, NJ store that's soon to open!

We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Check out some of our content vids to learn more!

Compensation & Sweet Position Perks

• Competitive base + monthly bonus compensation package
• $50.00 per month cellphone data plan stipend
• Cookie Jar deferred compensation program
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• Free cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in‑store recognition programs/contests

What We Seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player‑coach mentality when it comes to day‑to‑day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens – a plus

About Us

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and many … cookies … later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”.