Store Operations Manager (GM)

Insomniacookies; New York (NY); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Quarterly bonus compensation package

$50 monthly cellphone stipend

Comprehensive benefits coverage

401K with contribution match

2 weeks paid vacation

Job summary

Insomniacookies is expanding in New York City and is looking for strong management to join their team. The ideal candidate will have over 3 years of leadership experience in a restaurant or retail environment and a passion for delivering excellent customer service.

The role offers a competitive annual salary of $65,000, along with a comprehensive benefits package including medical, dental, and pet insurance, as well as incentives like a quarterly bonus and paid time off. Join a fun and rapidly growing team focused on hospitality!

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week.
• Ability to deliver exceptional customer service.

Responsibilities

• Hire, coach and develop part-time staff including Shift Leaders and Delivery Drivers.
• Lead service components focusing on food quality, customer service, and cleanliness.
• Manage and audit inventory to maintain proper controls.

Skills

Management experience

Customer service skills

Technical acumen with business software

Leadership style

Familiarity with convection ovens

Tools

MS Outlook

MS Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and looking for strong management to join our team in the New York City market. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• Salary range: This position has a budgeted annual salary of $65,000 per year and is classified as exempt under applicable wage and hour laws.
• Quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• Free cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens - a plus.