Store Operations Manager (GM)

Insomnia Cookies; Red Bank (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus compensation

$50 cellphone data plan stipend

Comprehensive benefits coverage

401K with contribution match

2 weeks paid vacation

Cookie College learning/training platform

Free cookies and swag

Job summary

Insomnia Cookies is hiring for a management position at their new Red Bank, NJ location. This role seeks hospitality-focused individuals eager for training and professional growth. Responsibilities include hiring and developing a diverse staff, ensuring food quality and excellent customer service, and managing inventory. Candidates should have over 3 years of experience in management or leadership, particularly in restaurant or retail environments. The position comes with a competitive salary, bonuses, and comprehensive benefits including medical, dental, and 401K. Join a rapidly growing company known for its innovative cookie delivery concept.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout late week.
• Benevolent leadership style with a player-coach mentality.

Responsibilities

• Hire, coach, and develop a diverse part-time hourly staff.
• Lead service including food quality, customer service, and cleanliness.
• Establish a culture of excellence prioritizing cookie quality and service.

Skills

Management/leadership experience

Customer service expertise

Technical acumen with software

Leadership style

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and looking for strong management to join our team at the newly opening Red Bank, NJ location. We are seeking hospitality-focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• competitive base salary + quarterly bonus compensation package
• $50.00 per month cellphone data plan stipend
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• free cookies, awesome swag and so much more

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player‑coach mentality when it comes to day‑to‑day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet‑easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!