Store Operations Manager - Bal Harbour Shops

Brobston Group; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Brobston Group operates a Bal Harbour boutique and seeks a Store Operations Manager to lead inventory, stockroom operations, logistics, compliance, and back-of-house processes. You will support an exceptional client experience by improving efficiency, maintaining standards, and developing the team.

The role requires strong leadership, client-centric approach, and hands-on experience with retail systems and Microsoft Office in a luxury retail setting.

Qualifications

• Experience in luxury retail operations and back-of-house management.
• Strong inventory control, stockroom organization, and product flow knowledge.
• Proficiency with POS systems, retail software, and Microsoft Office.
• Demonstrated leadership, excellent communication, and client-focused approach.

Responsibilities

• Oversee store operations policies, procedures, and team training.
• Manage stock organization, product flows, omnichannel activities, and inventory counts.
• Supervise returns, repairs, and other after-sales processes.
• Audit POS and back-office activities, monitor costs, and support budgets.
• Coordinate security, cleaning, maintenance, and loss prevention.
• Train and develop the operations team and support hiring and onboarding.

Skills

Luxury retail operations

Back-of-house management

Inventory control

Stockroom organization

Product flow

Loss prevention

Compliance

Operational audits

Cash management

Leadership

Communication

Client-centric approach

Retail systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Summary

The Store Operations Manager leads operational functions for the Bal Harbour boutique, including inventory, stockroom operations, logistics, compliance, and back-of-house processes. This role supports an exceptional client experience by improving efficiency, maintaining operational standards, and developing the team.

Responsibilities

• Manage retail operations policies, procedures, and team training.
• Oversee stock organization, product flows, omnichannel activities, inventory counts, and discrepancy reconciliation.
• Maintain product care and support returns, repairs, and other after-sales processes.
• Audit POS and back-office activities, monitor operating costs, and support budget alignment.
• Coordinate security, cleaning, maintenance, and loss-prevention activities.
• Train, motivate, and develop the operations team and support hiring and onboarding.

Requirements

• Strong experience in luxury retail operations and back-of-house management.
• Expertise in inventory control, stockroom organization, and product flow.
• Knowledge of loss prevention, compliance, operational audits, and cash management.
• Leadership skills, strong communication, and a client-centric approach.
• Ability to use retail systems & Microsoft Office tools effectively.