Store Operations Leader — Retail Management

Goodwill Of Silicon Valley; San Jose (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Goodwill of Silicon Valley is seeking a Senior Store Manager to lead the Sunnyvale store operations, driving customer service excellence and team motivation in a fast-paced environment.

You will oversee all store activities, set goals, ensure safety and security, manage cash handling, and coach staff to maintain consistent standards across merchandising and operations. The role requires strong leadership and integrity.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1-3 years of retail management experience.
• Proficient in the English language.

Responsibilities

• Provide high profile leadership and direction by maintaining positive customer service and employee morale
• Accountable for all aspects of store operations
• Conduct weekly store management meetings, as well as daily huddles
• Ensure that safety and security is maintained, reporting all problems/hazards immediately
• Meet store goals, both in revenue and profit
• Reach daily, weekly, monthly production goals by monitoring the production processes, ensuring pricing/sorting staff are well trained, and flow of goods to the floor is timely. This includes ensuring proper rotation is followed at all times.
• Manage Supervisors and all employees in the absence of the Senior Retail Manager, including but not limited to, hiring, coaching/counseling, discipline, terminations, evaluations and initiation of wage adjustments.
• Follow the LOD checklist and conduct daily audits per the checklist.
• Ensure all SOPs are available and followed by all employees. This includes the Production Area and Merchandising of the floor. Ensure all Standards are consistently met.
• Accountable for cash register operations, all monies received, daily bank deposits, sales receipts and inventory and to protect these assets from both internal and external losses
• Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping
• Ensure that all paperwork and reports are completed accurately and in a timely fashion
• Oversee training of community service clients assigned to the store
• Perform other duties as assigned by Senior Retail Manager

Skills

Retail management

English proficiency

Education

High School Diploma or equivalent

Job description

Goodwill of Silicon Valley is seeking a Senior Store Manager to lead the Sunnyvale store operations, driving customer service excellence and team motivation in a fast-paced environment.

You will oversee all store activities, set goals, ensure safety and security, manage cash handling, and coach staff to maintain consistent standards across merchandising and operations. The role requires strong leadership and integrity.