Store Leader, Pharmacy & Retail Operations

Walgreens; Indiana (PA); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Operations Leader to supervise customer service associates and front-end teams, support the Store Manager, and drive store performance across retail and pharmacy operations.

You will lead recruitment and performance management, coach staff, and ensure compliant, efficient daily operations while maintaining a positive customer experience and store profitability.

Qualifications

• Experience leading store teams and front-end operations.
• Ability to analyze financial and performance data to drive store results.
• Strong coaching, mentoring, and performance-management skills.

Responsibilities

• Supervises customer service associates and front-end operations.
• Supports Store Manager to achieve company deliverables and oversees scheduling and coverage.
• Leads recruitment, hiring, performance management and discipline for team members.
• Monitors and improves customer experience, handles complaints, and drives loyalty.
• Manages store operations, cash handling, inventory, pricing changes, and store cleanliness.

Skills

Customer service

Team leadership

Recruiting

Performance management

Financial analysis

Communication

Store operations

Pharmacy operations

Education

Pharmacy technician license

Job description

Walgreens is seeking a Store Operations Leader to supervise customer service associates and front-end teams, support the Store Manager, and drive store performance across retail and pharmacy operations.

You will lead recruitment and performance management, coach staff, and ensure compliant, efficient daily operations while maintaining a positive customer experience and store profitability.