Store Operations Leader: On‑Floor Leadership & Service

Petco; Lima (OH); On-site; USD 1,653,000 - 2,480,000; Full time

Job summary

Petco in Lima, OH is seeking a Key Holder to help ensure smooth daily operations on the sales floor, provide excellent customer service, and support store leadership in opening and closing duties. You will supervise partners, handle routine tasks, and help maintain a safe, welcoming environment for pets and customers.

This role focuses on leadership on the floor, problem-solving in the moment, and delivering a great customer experience every day, with opportunities to train new partners and

Qualifications

• Prev retail experience required.
• Key holder or supervisory experience preferred.

Responsibilities

• Open and close the store, following cash handling, safety, and security protocols.
• Provide guidance and direction to partners during assigned shifts.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support daily store operations including sales, task execution, and recovery.
• Identify issues such as out-of-stocks or low inventory and communicate to leadership.

Skills

Retail experience

Key holder experience

Supervisory experience

Job description

Petco in Lima, OH is seeking a Key Holder to help ensure smooth daily operations on the sales floor, provide excellent customer service, and support store leadership in opening and closing duties. You will supervise partners, handle routine tasks, and help maintain a safe, welcoming environment for pets and customers.

This role focuses on leadership on the floor, problem-solving in the moment, and delivering a great customer experience every day, with opportunities to train new partners and