Store Operations Leader: Merch, Inventory & Pet Care

PetSmart; Spokane (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Retail Operations Lead role drives operational excellence in our stores, overseeing merchandising, inventory, pet care operations, and store readiness. This role partners with store leadership to ensure a safe, welcoming environment and delivers a positive experience for pets and pet parents.

The position requires 2+ years of supervisory retail experience, full-time availability including evenings and weekends, strong communication, and hands-on leadership.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; able to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.

Responsibilities

• Lead and support sales associates in merchandising and product presentation.
• Direct daily store operations and assist in opening/closing procedures.
• Manage inventory levels, audits, and stock replenishment decisions.
• Oversee POS operations and cash handling compliantly.
• Foster a culture of engagement and high-quality customer experiences.

Skills

Retail supervision

Customer service

Job description

PetSmart’s Retail Operations Lead role drives operational excellence in our stores, overseeing merchandising, inventory, pet care operations, and store readiness. This role partners with store leadership to ensure a safe, welcoming environment and delivers a positive experience for pets and pet parents.

The position requires 2+ years of supervisory retail experience, full-time availability including evenings and weekends, strong communication, and hands-on leadership.