Store Operations Leader in Training

truenorth Convenience Stores; Jeffersonville (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

The Assistant Manager oversees daily store operations at True North in Ohio, including hiring, training, and scheduling team members. This role provides leadership through clear direction, goal setting, and feedback to ensure a fast, friendly guest experience.

Responsibilities include staffing, inventory, labor, cash controls, and maintenance needs while maintaining high standards of food safety, cleanliness, and customer service in a fast-paced environment.

Qualifications

• Prior customer service or cashier experience.
• Experience supervising others preferred.
• High school diploma or equivalent required.

Responsibilities

• Provide active, visible floor leadership during shifts, supporting team members in real time, addressing workflow gaps, and ensuring smooth operations
• Provide prompt, courteous customer service in accordance with company standards
• Accurately process customer transactions using point-of-sale systems
• Maintain a clean, safe, and organized store environment
• Perform assigned food service tasks following food safety and sanitation requirements
• Perform interior and exterior store duties necessary to support daily operations
• Act as the manager-on-duty during assigned shifts in the absence of the Store Manager
• Direct, prioritize, and assign work to CSRs to ensure efficient and effective operations
• Monitor performance and provide real-time coaching, guidance, and corrective instruction as needed
• Ensure compliance with company policies, procedures, safety standards, and cash-handling guidelines
• Serve as the primary point of contact for customer issues, emergencies, and operational concerns
• Document and communicate shift activities, incidents, and follow-up needs to store management
• Greet and acknowledge every customer to create a welcoming environment
• Assist customers and provide product or service recommendations
• Handle customer concerns and complaints professionally and resolve issues within policy guidelines
• Escalate unresolved issues to store management when appropriate
• Monitor store activity and report suspicious behavior or safety concerns
• Communicate clearly and effectively with team members and guests
• Promote customer loyalty and enroll customers in the rewards program
• Stay informed on current promotions, advertised products, and sales
• Upsell by recommending complementary or similar items
• Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
• Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
• Verify ID and comply with age-restricted sales laws and policies
• Ensure accurate pricing, labeling, and promotional updates

Skills

Customer service experience

Cashier experience

Supervising others

Education

High school diploma or equivalent

Job description

The Assistant Manager oversees daily store operations at True North in Ohio, including hiring, training, and scheduling team members. This role provides leadership through clear direction, goal setting, and feedback to ensure a fast, friendly guest experience.

Responsibilities include staffing, inventory, labor, cash controls, and maintenance needs while maintaining high standards of food safety, cleanliness, and customer service in a fast-paced environment.