Store Operations Leader in Training

truenorth Convenience Stores; Cleveland (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

True North is seeking an Assistant Manager in a fast-paced convenience store environment in Ohio. You will oversee daily store operations, hire and train staff, and set schedules while ensuring a fast, friendly, and clean guest experience.

The role includes managing staffing, inventory, labor, cash controls, and upkeep across interior and exterior areas. You will lead during shifts, coach teams in real-time, enforce policies, handle customer concerns, and support sales programs.

Qualifications

• Must hold a high school diploma or equivalent.
• Prior customer service or cashier experience.
• Previous experience supervising others is preferred.

Responsibilities

• Provide active, visible floor leadership during shifts and support team members.
• Provide prompt, courteous customer service in line with company standards.
• Accurately process customer transactions using the POS system.
• Maintain a clean, safe, and organized store environment.
• Perform food service tasks following food safety guidelines, if applicable.
• Support store operations during high-volume periods or promotions.
• Recruit and train new team members and run shift reports.

Skills

Customer service

Cash handling

Leadership

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

True North is seeking an Assistant Manager in a fast-paced convenience store environment in Ohio. You will oversee daily store operations, hire and train staff, and set schedules while ensuring a fast, friendly, and clean guest experience.

The role includes managing staffing, inventory, labor, cash controls, and upkeep across interior and exterior areas. You will lead during shifts, coach teams in real-time, enforce policies, handle customer concerns, and support sales programs.