Store Operations Leader - Hospitality & Guest Experience

The Fresh Market Inc; Nags Head (NC); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Team Member discount 40%

Early wage access

401K matching

Financial Wellness Program

Paid time off

Job summary

The Fresh Market is seeking a Store Operations Manager to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, ensuring hospitality, safety, and strong execution daily.

Lead with the store director, model values, manage scheduling within budgets, and be MOD during shifts. This role requires 3+ years in retail leadership and a passion for exceptional guest experiences. 21+ age and Food Safety certification or ability to obtain after hire.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high‑performing teams.
• Excellent communication, coaching, and conflict‑resolution skills
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
• Food Safety Certification or ability to obtain after hire
• Must be 21 years of age or older

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands‑on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach “Impeccable Hospitality” by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow‑up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Skills

Leadership

Guest service

Scheduling

Communication

POS systems

Food Safety

Team development

Microsoft Office

Education

Bachelor's degree

Tools

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Store Operations Manager to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, ensuring hospitality, safety, and strong execution daily.

Lead with the store director, model values, manage scheduling within budgets, and be MOD during shifts. This role requires 3+ years in retail leadership and a passion for exceptional guest experiences. 21+ age and Food Safety certification or ability to obtain after hire.