Store Operations Leader — Growth, Service & Compliance

Trulieve; Scottsdale (AZ); On-site; USD 27,552,000 - 41,328,000; Full time

Benefits offered by this job

Monthly bonuses

401(k) plan

Comprehensive benefits package

Job summary

Trulieve in Scottsdale, AZ is seeking an Assistant General Manager to lead store operations under the General Manager, drive service standards, manage inventory, and ensure regulatory compliance while delivering exceptional customer experience.

This role requires 2+ years of related experience, prior management in retail, cash handling, and strong team leadership for 40+ staff; offers monthly bonuses, 401(k), and comprehensive benefits.

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team focused on service standards and accountability to meet objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations when on duty.
• Maintain professional relationships with business partners.
• Assist the General Manager in managing labor budget to meet business needs.
• Maintain confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

Customer service

Leadership

Cash handling

Team training

Data analysis

Communication

Confidentiality

English proficiency

Job description

Trulieve in Scottsdale, AZ is seeking an Assistant General Manager to lead store operations under the General Manager, drive service standards, manage inventory, and ensure regulatory compliance while delivering exceptional customer experience.

This role requires 2+ years of related experience, prior management in retail, cash handling, and strong team leadership for 40+ staff; offers monthly bonuses, 401(k), and comprehensive benefits.