Cannabis Retail Store Leader - Growth & Compliance

FALL CREEK FARM & NURSERY; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve in Scottsdale, AZ seeks a General Manager to lead store operations, drive service standards, and manage inventory while ensuring regulatory compliance. The role requires oversight of a 40+ person team, with a focus on delivering exceptional patient experiences and maintaining brand standards.

The General Manager will partner with Area Manager and Retail leadership to meet performance metrics, coach staff, and optimize scheduling within the labor budget.

Qualifications

• Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience.
• Prior management experience in retail and/or customer service is a plus
• Must have prior cash handling experience
• Must possess the ability to train, develop and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; uphold confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

Responsibilities

• Lead and supervise store personnel and daily operations
• Manage inventory and achieve KPIs
• Ensure regulatory compliance with state regulations
• Communicate and implement SOP changes to employees
• Evaluate employee performance and identify training needs
• Coach, train and develop the team to meet objectives
• Schedule within labor budget to meet business needs
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and comply with policies
• Perform other tasks assigned by management

Skills

Cash handling

Team leadership

Training & development

Interpersonal skills

Data analysis

Customer service

English communication

Confidentiality

Education

Bachelor’s degree preferred

Job description

Trulieve in Scottsdale, AZ seeks a General Manager to lead store operations, drive service standards, and manage inventory while ensuring regulatory compliance. The role requires oversight of a 40+ person team, with a focus on delivering exceptional patient experiences and maintaining brand standards.

The General Manager will partner with Area Manager and Retail leadership to meet performance metrics, coach staff, and optimize scheduling within the labor budget.